“The client is always right” said the client.
Posted in ProcessImagine a man goes to the hospital with a stomach ache, and informs the doctors, “I have appendicitis, skip the CT scan, and prep for Laparoscopic Surgery.”
Silly right? In the same respect (although not as life-threatening), when a client (let’s say an electric company owner) demands certain aspects of his website be built his way based on personal opinion or emotion, he is telling the developer that his own knowledge, training, and experience as an electrician is more extensive in the web industry and supersedes that of the web developer.
The patient needs the doctor in order to live, and the doctors need to understand the patient and his problems in order to know what techniques to apply.
So the next time you find yourself thinking “the client is always right”, consider the patient and where he would be if he had said something like that.
Let’s be clear, I am not saying your opinion doesn’t matter, it does. Without your insight into your own business your developer has nothing to go off of. But you did hire that experienced web firm to help you mix your vision with some industry experience and ingenuity, and create you the best website for your users. You did want a website that was best for your users, not you, right?
March 2nd, 2009 at 12:33 am
appreciate the info guys, thanks
Comment by Malaya